A keen focus on operations, cost management, leadership, and customer service is presented in this book for fleets to thrive in today’s competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices, and business tools are fully described. This model can be applied by service groups of any size to achieve quality performance benefits for both the customer and the fleet-provider. Fleet Services: Redefining Success presents: • A back-to-basics approach that begins by redefining a fleet's customers to fully identify and provide customer-driven services. • A hierarchy for success that includes development of management goals and strategies to exceed customer expectations. • Best practices and associated business tool requirements that assure exceptional service and win-win results. • An innovative business model that maximizes opportunities and positive outcomes for fleet service providers.
This is the world's first report forecasting the global market for electric buses and taxis both hybrid and pure electric. It separately forecasts the market in the most important area, China, and it takes a detailed look at technologies present and future with a blunt assessment of reasons for failure and threats for the future. The market for electric buses and taxis will multiply over 8 times in the next decade, approaching $60 billion not long after that. China will become by far the largest market for both electric buses and electric taxis within the decade. This report looks at the statistics and trends for conventional buses and taxis, the government incentives, paybacks and new technologies with detailed tables and figures to summarize the situation, so the reader can understand the situation with ease.
This new edition of Analytical Fleet Maintenance Management, the first update in more than a decade, details state-of-the-art technologies that can benefit fleet managers, and reviews the latest best practices in fleet maintenance management. This third edition contains new chapters on fleet management leadership, and facility design and maintenance, as well as updated arithmetic formulas throughout the book.
Updated and expanded to include the most recent related information, the second edition of the Fleet Manager's Guide to Vehicle Specification and Procurement is an essential resource for all managers and supervisors involved in these functional areas. Written in concise, simple language, this publication offers a wealth of practical approaches for both saving money and yielding higher profits. Contents include: Vehicle Utilization and Cost Strategies Vehicle Life-Cycle Costing Specification Preparation Economics of Vehicle Replacement and more